Glee fans or “Gleeks” will be happy over this post.
As re-popularised by the cast of “Glee”, (a popular TV sing-a-drama), I’ve recently found that the lyrics of “Smile” by the late Charlie Chaplin to be very inspiring.
When faced with a difficult customer or situation, just smile and face the challenge with a beaming smile on your face. (no, a smirk is not a smile.)
The difficult customer will find it hard to continue to be angry, and will find themselves smiling back at you and will also find it hard to remain agitated or cross for much longer.
If you are a customer service officer behind the telephone answering calls, a big smile when answering the telephone is also felt through your voice.
“Smile, though your heart is aching
Smile even though it’s breaking
When there are clouds in the sky,
You’ll get by.
If you smile through your pain and sorrow.
Smile and maybe tomorrow,
You’ll see the sun come shining through,
Light up your face with gladness
Hide every trace of sadness
Although a tear, may be ever so near
That’s the time, you must keep on trying
Smile, what’s the use of crying?
You’ll find that life is still worth while
If you just smile!”
– Charlie Chaplin, “Smile”